Privacy Policy & SMS Terms

1. Information we collect

• Inquiries and project requests: your name, email address, phone number (required for project requests and optional for general contact inquiries), subject, message, project description, submission time, and any business or website details you choose to provide.
• Client portal accounts and access: your name, email address, phone number, selected avatar, company affiliation, website assignments, account role, and account creation and sign-in activity. Sign-in credentials are processed through Supabase Authentication. Authentication identifiers and session information are used to verify your identity and maintain your signed-in session.
• Client portal messages: messages you send through the portal, replies, sender and recipient account identifiers, and message timestamps. These conversations are stored so you and authorized Omni Stack Systems administrators can review past messages and provide support. Portal messaging is separate from the public website AI chatbot and from SMS.
• Help Desk, team tasks, and notifications: ticket subjects, categories, priorities, descriptions, replies and statuses; task titles, instructions, assignments, due dates and progress; and notification summaries, recipients, timestamps and read status. These records support your requests and team coordination. Access is limited by company membership, task assignment, ticket participation and authorized administration.
• AI article drafting: the topic, audience, key points, business facts, tone, requested length and next step you provide are sent to Groq with your company name to generate an article draft. Generated drafts and usage records are stored in the portal to support request recovery and usage limits. A draft becomes a saved blog post when you choose Save post, and is published only through the publishing controls. Image generation is not part of this feature.
• Security and activity notifications: sign-in events, verified account identifiers and email addresses for successful sign-ins, error categories, redacted error messages, affected application routes, diagnostic file/line references, status codes, request identifiers, and timestamps. Browser error reports contain error categories and the affected site section, not form contents or full page URLs. We use these records to diagnose failures and monitor account access.
• Website management: company and website details, plans, website status, website content you provide, and website usage summaries where analytics have been connected.
• Website activity and security information: IP address, browser and device information, pages visited, referral information, interactions, and request or verification data. Google Analytics uses cookies and similar technologies to measure site usage. Our server and spam prevention services process technical information to operate and protect the site.
• Website AI chat: questions you submit and recent conversation context are sent to Groq to generate answers about this website. Chat verification and rate limits use your IP address and a temporary chat identifier. Avoid sharing sensitive information. You can use our contact page instead.
• Text communications: if you participate in our SMS program, your mobile number, message content, and records of consent, delivery, and opt-out requests may be processed to manage those communications.

Please do not include passwords, payment card numbers, or other sensitive information in inquiry forms, portal messages, chatbot questions, or text messages.

2. How we use information

We use information to respond to questions, discuss and scope projects, schedule consultations, provide services and customer support, manage client access, maintain business records, improve our website, prevent spam and abuse, and meet legal obligations. If you opt into texting, we use your mobile number to send the types of messages described when you give consent.

3. How we share information

We use service providers to host and operate the website, store information, handle communications, and support our business. Project inquiry details are sent to Zapier to route and process requests. Website error and successful sign-in notifications are also sent to Zapier for operational email alerts. These notifications exclude passwords, authentication tokens, and inquiry or support-message contents. Supabase provides client authentication and PostgreSQL database services for portal profiles, company and website records, access assignments, stored support messages, tickets, team tasks, notifications, AI drafts, and session information. Google provides Analytics and reCAPTCHA; Groq processes public website AI chat questions and recent conversation context, as well as the briefs submitted for AI article drafting. Cloudflare Turnstile helps verify inquiry submissions and chatbot access and receives verification information, including an IP address. Providers receive the information needed for their services.

Authorized Omni Stack Systems administrators can access client account details, website assignments, and support conversations to operate the portal and assist clients. Individual website assignments and administrator access are separate from the company that owns a website. Other clients are not given access to your private support conversations.

Our pages also load Google Fonts, externally hosted icons, and a Stripe Climate badge. These providers can receive technical information such as your IP address and browser details when your browser requests their content. The Climate badge is an embedded display, not a payment form on this website.

We may disclose information when required by law or when necessary to protect rights, safety, and the security of our services.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with service providers that help deliver and operate our text messaging program. We do not sell mobile information or SMS consent. These restrictions apply to all sharing described in this policy.

4. Google Analytics and visitation information

We use Google Analytics to understand visits to our public website, including how visitors arrive, which pages they view, and how they interact with the site. The Google tag sends technical and interaction information to Google, such as page addresses, referral information, browser and device details, and cookie or similar identifiers. Google uses these identifiers to associate visitation information with the same browser or device across visits and to produce usage reports for us.

Our current website implementation does not send your name, email address, phone number, portal support messages, or client account identifier to Google Analytics as account or customer data. We do not currently use our application code to link your portal profile or inquiry details to Google Analytics visitation information through User-ID, customer-data uploads, or server-side measurement events.

Google processes information under its own policies and the settings applicable to the Analytics property and your Google account. Read how Google uses information from sites that use its services and Google's Privacy Policy. We use Analytics reports to measure and improve website performance and content.

If we introduce additional associations between customer data and Analytics visitation information, or enable additional advertising or personalization uses, we will update the relevant disclosures and implement any required choices or consent before those uses begin. Publishing this policy does not itself constitute your consent to optional tracking or data association.

5. SMS program terms

When you separately opt in to receive texts from Omni Stack Systems LLC, messages may include replies to inquiries, consultation scheduling and reminders, project or service updates, and customer support. Our SMS program does not send marketing or promotional messages. The specific message types are disclosed when you opt in.

• Consent: you can opt in on our Work With Us form by providing your mobile number and checking Yes to customer care messages from Omni Stack Systems. Neither choice is preselected; you may select No or leave both unchecked to submit an inquiry without enrolling. Providing a phone number or submitting a website inquiry does not by itself enroll you in SMS. Messages are sent from (603) 784-9801. SMS consent is voluntary and is not a condition of purchasing services. Consent to service messages does not constitute consent to promotional texts.
• Frequency and charges: message frequency varies based on your inquiries, projects, and support needs. Message and data rates may apply.
• Opt out: reply STOP to unsubscribe at any time. You may receive a final confirmation of your opt-out; no further program messages will be sent unless you opt in again.
• Help: reply HELP for assistance or email brandon@omnistacksystems.com. You can also use that email to request that we stop texting you.
• Delivery: carriers are not liable for delayed or undelivered messages.

We use mobile information and consent records to provide the program, document permission, and honor opt-outs. Messaging providers and carriers may process phone numbers, message content, and delivery information to transmit messages. The mobile information restrictions in Section 3 apply.

6. Cookies and your choices

We use session cookies for client access, and Google Analytics uses cookies or similar technologies for measurement. Portal session cookies maintain your signed-in session; Supabase processes authentication information to verify access. Security services may also use cookies or similar technologies. You can block or delete cookies through your browser settings, although some features may stop working. You can limit Google Analytics collection using the Google Analytics opt-out browser add-on.

You can choose not to submit an inquiry. A mobile phone number is required on our Work With Us form and optional on our general Contact form. SMS consent is always optional. To request access to, correction of, or deletion of personal information, contact us at brandon@omnistacksystems.com. We will respond in accordance with applicable law and may need to verify your identity. Certain records may need to be retained for legal obligations or to honor your opt-out.

7. Retention and security

We periodically delete structured activity records older than 30 days from our application database. Hosting logs and operational emails may have separate retention periods. Access to these records is restricted to service operations.

Client portal support conversations are retained in our database so you and authorized administrators can refer to prior requests and replies. Account profiles, website access assignments, and sign-in records are retained as needed to provide and secure your account. Contact us to request access, correction, or deletion; some service, security, or legal records may need to be retained.

Our public website AI chatbot holds limited conversation context in server memory and does not write chat transcripts to an application database or application logs. Chat authorization expires after 15 minutes; expired sessions are removed during subsequent verification requests or a server restart. Groq processes submitted messages under its own data practices.

We retain personal information as needed to respond to inquiries, provide services, maintain business records, resolve disputes, and meet legal obligations. Retention depends on the type of information and the purpose for which it was collected. We use safeguards such as encrypted connections, access controls, and spam prevention to protect information, but no method of transmission or storage is completely secure.

8. Other websites and policy updates

Links to other websites lead to services governed by their own privacy policies. This policy covers our website and communications, not websites we build for clients. We may update this policy as our practices change and will post the revised version with a new update date.

9. Contact us

For privacy questions or requests, contact Omni Stack Systems LLC, Concord, New Hampshire, at brandon@omnistacksystems.com or (603) 784-9801.