Omni Stack Systems LLC
Privacy Policy & SMS Terms
Last updated: September 16, 2026
This policy explains how Omni Stack Systems LLC ("we," "us," or "our"), based in Concord, New Hampshire, handles personal information collected through our website and communications with customers and prospective customers.
1. Information we collect
- Inquiries and project requests: your name, email address, phone number (required for project requests and optional for general contact inquiries), subject, message, project description, submission time, and any business or website details you choose to provide.
- Client portal login: your email address, authentication credentials submitted to Google Firebase Authentication, and authentication identifiers and session information used to sign you in.
- Website activity and security information: IP address, browser and device information, pages visited, referral information, interactions, and request or verification data. Google Analytics uses cookies and similar technologies to measure site usage. Our server and spam prevention services process technical information to operate and protect the site.
- Text communications: if you participate in our SMS program, your mobile number, message content, and records of consent, delivery, and opt-out requests may be processed to manage those communications.
Please do not include passwords, payment card numbers, or other sensitive information in inquiry forms or text messages.
2. How we use information
We use information to respond to questions, discuss and scope projects, schedule consultations, provide services and customer support, manage client access, maintain business records, improve our website, prevent spam and abuse, and meet legal obligations. If you opt into texting, we use your mobile number to send the types of messages described when you give consent.
4. SMS program terms
When you separately opt in to receive texts from Omni Stack Systems LLC, messages may include replies to inquiries, consultation scheduling and reminders, project or service updates, and customer support. Our SMS program does not send marketing or promotional messages. The specific message types are disclosed when you opt in.
- Consent: you can opt in on our Work With Us form by providing your mobile number and checking Yes to customer care messages from Omni Stack Systems. Neither choice is preselected; you may select No or leave both unchecked to submit an inquiry without enrolling. Providing a phone number or submitting a website inquiry does not by itself enroll you in SMS. Messages are sent from (603) 784-9801. SMS consent is voluntary and is not a condition of purchasing services. Consent to service messages does not constitute consent to promotional texts.
- Frequency and charges: message frequency varies based on your inquiries, projects, and support needs. Message and data rates may apply.
- Opt out: reply STOP to unsubscribe at any time. You may receive a final confirmation of your opt-out; no further program messages will be sent unless you opt in again.
- Help: reply HELP for assistance or email brandon@omnistacksystems.com. You can also use that email to request that we stop texting you.
- Delivery: carriers are not liable for delayed or undelivered messages.
We use mobile information and consent records to provide the program, document permission, and honor opt-outs. Messaging providers and carriers may process phone numbers, message content, and delivery information to transmit messages. The mobile information restrictions in Section 3 apply.
5. Cookies and your choices
We use session cookies for client access, and Google Analytics uses cookies or similar technologies for measurement. Firebase may use browser storage to maintain authentication. Security services may also use cookies or similar technologies. You can block or delete cookies through your browser settings, although some features may stop working. You can limit Google Analytics collection using the Google Analytics opt-out browser add-on.
You can choose not to submit an inquiry. A mobile phone number is required on our Work With Us form and optional on our general Contact form. SMS consent is always optional. To request access to, correction of, or deletion of personal information, contact us at brandon@omnistacksystems.com. We will respond in accordance with applicable law and may need to verify your identity. Certain records may need to be retained for legal obligations or to honor your opt-out.
6. Retention and security
We retain personal information as needed to respond to inquiries, provide services, maintain business records, resolve disputes, and meet legal obligations. Retention depends on the type of information and the purpose for which it was collected. We use safeguards such as encrypted connections, access controls, and spam prevention to protect information, but no method of transmission or storage is completely secure.
7. Other websites and policy updates
Links to other websites lead to services governed by their own privacy policies. This policy covers our website and communications, not websites we build for clients. We may update this policy as our practices change and will post the revised version with a new update date.
8. Contact us
For privacy questions or requests, contact Omni Stack Systems LLC, Concord, New Hampshire, at brandon@omnistacksystems.com.